Policy

At Studio Baida all orders are made to order this means we do not hold any stock. Each item is knitted by hand and made specifically for you. 

Returns & Exchanges

  • We accept returns and exchanges within 30 days of delivery.

  • Items must be unworn, unwashed, and in their original condition with tags attached.

  • Customers are responsible for return shipping costs unless the item received was defective or incorrect.

  • To initiate a return or exchange, please contact us at info@studiobaida.com with your order number and reason for return.

Damaged or Incorrect Items

  • If you receive a defective or incorrect item, please notify us within 3 days of delivery.

  • Email us at info@studiobaida.com with photos of the issue, and we will arrange a replacement or refund at no additional cost to you.

Refunds

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • If approved, refunds will be processed within 5-7 business days to the original payment method.

  • Shipping fees are non-refundable.

Exchanges

  • If you need a different size or color, we recommend initiating an exchange rather than a return.

  • Exchanges are subject to availability. If the requested item is out of stock, a refund or store credit will be issued.

If the item(s) arrive in a worn condition, it will be sent back to the customer.